Complaints Handling Procedure
At Get Green Solutions Ltd (T/a GGS Utilities), we are committed to delivering excellent customer service. Your feedback helps us improve, whether it's compliments or concerns.
Our Promise to You
We understand that sometimes things can go wrong. If you're unhappy with any aspect of our service, please let us know. We aim to resolve all complaints fairly, promptly, and professionally. Your satisfaction is our priority, and we value the opportunity to make things right.
How to Make a Complaint
You can contact us in any of the following ways:
Phone
03331380001
info@ggsutilities.com
Online Form
Available on our website
Post
Send to our office address
Please include the following details with your complaint:
- Your name and contact details
- Your account number (if applicable)
- A clear description of the issue
- Any relevant documents or evidence
Our Complaints Process
Acknowledgement
We will acknowledge your complaint within 2 working days and provide you with a reference number.
Investigation
A dedicated team member will thoroughly investigate your complaint and gather all relevant information.
Resolution
We aim to resolve all complaints within 10 working days. If more time is needed, we'll keep you informed.
Outcome
We may offer a sincere apology, explanation, remedial action, or compensation where appropriate.
Still Not Satisfied? Escalate to the Energy Ombudsman
If we haven't resolved your complaint within 8 weeks, or you're unhappy with our final response, you can escalate to the Energy Ombudsman — a free, independent service that can:
- Require us to review your complaint again
- Recommend compensation
- Ensure we respond to your concerns
Contact the Ombudsman:
Accessibility
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